JOIN THE BEAN TEAM

• Maintaining efficient, friendly service standards at all times.
• Participating in all sales promotions effectively and efficiently.
• Reporting all customer complaints to the Manager on duty.
• Responding pro-actively to prevent customer service situations.
• Improving customer service by greeting guests when they are in and out.
• Informing Outlet Manager of any operational inconsistencies.
• Cleaning tables, floor, take out trash when assigned.

Job Requirements:

• Nationality: Vietnamese; Male or Female; Age: above 18 years old
• Must be able to work overtime, including weekends, evenings and special events as needed.
• Having experience in the same position is an advance but it is not a must.
• Basic English is a must.

Send CV to Email: [email protected]

• Sales and customer service: Maintain a profitable and reputable outlet by:
  • Assisting Store Manager in managing a profitable store.
  • Assisting Store Manager in executing product and sales promotion.
  • Maintain and ensuring efficient, friendly, service standards.
  • Responding pro-actively to prevent and resolve customer service situations.
  • Serving at the station as and when required.
• Store Operations: Maintain an efficient and a smooth operation and work environment by:
  • Assisting Store Manager in drawing up a weekly schedule according to labor guidelines and any fluctuations in sales due to holiday or local events.
  • Checking on display items on sales – e.g. cakes, salad, etc
  • Completing warehouse supply inventory documents
  • Documenting and completing shift report and register readings during shift.
  • Ensuring that scheduled staff and crew adequately man their various stations.
  • Informing Store Manager of any operational inconsistencies or employee incidents.
  • Initiating coordinating and enforcing standards and procedures.
  • Performing daily inventory of baked offs and daily items to ensure that a par stock in maintained.
  • Performing thorough housekeeping of the outlet.
  • Preparing / Receiving charge orders, delivering bank deposit to the bank, bringing charge, and tallying daily float amount.
  • Processing payroll information including time cards, payroll worksheets and other personnel form.
  • Properly opening and closing the outlets as well as handling and taking over shifts.
  • Receiving employee accidents to the Store Manager and completing necessary paperwork.
  • Verifying and submitting staff attendance in timely fashion.
• Employee Development: Retain and groom staff by:
  • Coaching counseling and disciplining employees.
  • Delegating duties as necessary to crew and pantry maids.
  • Interviewing and recommending part timers to Store Manager for hire
  • Monitoring and evaluating job results
  • Motivating and mentoring staff to produce and maintain consistent quality products.
  • Perpetuating company philosophy and culture.
  • Providing information to the Store Manager and Performance Review Assessments for employees they directly supervise.
  • Providing supervision and coaching to Management Trainees.
  • Training and re-training employees in areas which they are weak in.
  • Leading by example
• Product knowledge: Deliver a consistent quality product by:
  • Assisting Store Manager in educating all staff member on all products and services.
  • Maintaining the highest quality, consistent product standards.
  • Overseeing drink making and ensuring that only consistent quality drinks and products are served.
  • Strictly adhering to and enforcing SOPs on all drink and gourmet items.
• Store Presentation: Maintain a comfortable, conducive outlet by:
  • Enforcing guidelines on music
  • Ensuring all tables is cleared of trays and used utensils or cups.
  • Ensuring floors are dry and free of liter.
  • Ensure that the store is always clean and well merchandised.

Job Requirements:

• Male or Female, must be 25 years old and above
• University/College Graduate
• Assists the Store Manager on overall store operations
• With at least two (2) years experience in the food & beverage industry
• Excellent verbal & written English and Vietnamese.
• People oriented with strong personal relations skills.
• Actively promotes The Coffee Bean & Tea Leaf’s premium coffee and tea
• Flexible and willing to work on rotating shifts.
• Well organized and detailed oriented
• Maintains positive company morale

Send CV to Email: [email protected]

• Store Operations: Maintain an efficient and a smooth operation and work environment by:
  • Having responsible for all Outlet business daily (monitoring & controlling expenses)
  • Ensuring all operational and personnel paperwork is accurate, complete and submitted on time
  • Liaising with suppliers, contractors, warehouse and production center for the outlet’s requirements.
  • Having responsible for maintaining adequate inventory, equipment.
  • Preparing daily business reports and monthly sales forecasts
  • Tallying and verifying daily float amount
  • Working with Operation Manager to improve problem areas in the outlets
  • Developing assistant managers and management trainees through appropriate delegation and development plans
  • Managing and evaluating the development and performance of all store employees and educating all staff members on all products and services
  • Creates sales volume growth according to established Company budgets.
• Product:
  • Ensures to provide guidance and actively set an example for Team Members, ensuring that all Standard Operating Procedures [SOP’s] are maintained and followed.
• Service:
  • Ensures that all Team Members follow the Standard Operating Procedures lead by greeting and responding to all customers with fast, efficient, friendly, and personalized service.
• Environment:
  • Demonstrates the ability to lead, communicate and champion the company’s Guiding Principles and Standard Operating Procedures.
  • Manages a clean, organized and stocked environment and when necessary and will assist in the distribution of product shipments.
  • Conducts monthly safety meetings ensuring Team Member compliance in all safety initiatives.
• Leadership:
  • Establishes effective and positive communication amongst all Team Members. Will actively utilize all Training Programs in order to develop leaders among fellow Team Members.

Job Requirements:

• Nationality: Vietnamese; Male or Female – age: above 30 years old;
• University or College education preferred. 2-3 years in restaurant management
• Must be able to work overtime, including weekends, evenings and special events as needed.
• Articulate and able to communicate effectively across all functions and levels
• Must be able to verbally communicate and be able to understand (read and write) English.

Send CV to Email: [email protected]