JOIN THE BEAN TEAM
Job Summary:
- Maintaining efficient, friendly service standards at all times.
- Participating in all sales promotions effectively and efficiently.
- Reporting all customer complaints to the Manager on duty.
- Responding pro-actively to prevent customer service situations.
- Improving customer service by greeting guests when they are in and out.
- Informing Outlet Manager of any operational inconsistencies.
- Cleaning tables, floor, take out trash when assigned.
Job Requirements:
- Nationality: Vietnamese; Male or Female; Age: above 18 years old
- Must be able to work overtime, including weekends, evenings and special events as needed.
- Having experience in the same position is an advance but it is not a must.
- Basic English is a must.
Send CV to Email: [email protected]
Job Summary:
- Sales and customer service: Maintain a profitable and reputable outlet by:
- Assisting Store Manager in managing a profitable store.
- Assisting Store Manager in executing product and sales promotion.
- Maintain and ensuring efficient, friendly, service standards.
- Responding pro-actively to prevent and resolve customer service situations.
- Serving at the station as and when required.
- Store Operations: Maintain an efficient and a smooth operation and work environment by:
- Assisting Store Manager in drawing up a weekly schedule according to labor guidelines and any fluctuations in sales due to holiday or local events.
- Checking on display items on sales – e.g. cakes, salad, etc
- Completing warehouse supply inventory documents
- Documenting and completing shift report and register readings during shift.
- Ensuring that scheduled staff and crew adequately man their various stations.
- Informing Store Manager of any operational inconsistencies or employee incidents.
- Initiating coordinating and enforcing standards and procedures.
- Performing daily inventory of baked offs and daily items to ensure that a par stock in maintained.
- Performing thorough housekeeping of the outlet.
- Preparing / Receiving charge orders, delivering bank deposit to the bank, bringing charge, and tallying daily float amount.
- Processing payroll information including time cards, payroll worksheets and other personnel form.
- Properly opening and closing the outlets as well as handling and taking over shifts.
- Receiving employee accidents to the Store Manager and completing necessary paperwork.
- Verifying and submitting staff attendance in timely fashion.
- Employee Development: Retain and groom staff by:
- Coaching counseling and disciplining employees.
- Delegating duties as necessary to crew and pantry maids.
- Interviewing and recommending part timers to Store Manager for hire
- Monitoring and evaluating job results
- Motivating and mentoring staff to produce and maintain consistent quality products.
- Perpetuating company philosophy and culture.
- Providing information to the Store Manager and Performance Review Assessments for employees they directly supervise.
- Providing supervision and coaching to Management Trainees.
- Training and re-training employees in areas which they are weak in.
- Leading by example
- Product knowledge: Deliver a consistent quality product by:
- Assisting Store Manager in educating all staff member on all products and services.
- Maintaining the highest quality, consistent product standards.
- Overseeing drink making and ensuring that only consistent quality drinks and products are served.
- Strictly adhering to and enforcing SOPs on all drink and gourmet items.
- Store Presentation: Maintain a comfortable, conducive outlet by:
- Enforcing guidelines on music
- Ensuring all tables is cleared of trays and used utensils or cups.
- Ensuring floors are dry and free of liter.
- Ensure that the store is always clean and well merchandised.
Job Requirements:
- Male or Female, must be 25 years old and above
- University/College Graduate
- Assists the Store Manager on overall store operations
- With at least two (2) years experience in the food & beverage industry
- Excellent verbal & written English and Vietnamese.
- People oriented with strong personal relations skills.
- Actively promotes The Coffee Bean & Tea Leaf’s premium coffee and tea
- Flexible and willing to work on rotating shifts.
- Well organized and detailed oriented
- Maintains positive company morale
Send CV to Email: [email protected]
Job Summary:
- Store Operations: Maintain an efficient and a smooth operation and work environment by:
- Having responsible for all Outlet business daily (monitoring & controlling expenses)
- Ensuring all operational and personnel paperwork is accurate, complete and submitted on time
- Liaising with suppliers, contractors, warehouse and production center for the outlet’s requirements.
- Having responsible for maintaining adequate inventory, equipment.
- Preparing daily business reports and monthly sales forecasts
- Tallying and verifying daily float amount
- Working with Operation Manager to improve problem areas in the outlets
- Developing assistant managers and management trainees through appropriate delegation and development plans
- Managing and evaluating the development and performance of all store employees and educating all staff members on all products and services
- Creates sales volume growth according to established Company budgets.
- Product:
- Ensures to provide guidance and actively set an example for Team Members, ensuring that all Standard Operating Procedures [SOP’s] are maintained and followed.
- Service:
- Ensures that all Team Members follow the Standard Operating Procedures lead by greeting and responding to all customers with fast, efficient, friendly, and personalized service.
- Environment:
- Demonstrates the ability to lead, communicate and champion the company’s Guiding Principles and Standard Operating Procedures.
- Manages a clean, organized and stocked environment and when necessary and will assist in the distribution of product shipments.
- Conducts monthly safety meetings ensuring Team Member compliance in all safety initiatives.
- Leadership:
- Establishes effective and positive communication amongst all Team Members. Will actively utilize all Training Programs in order to develop leaders among fellow Team Members.
Job Requirements:
- Nationality: Vietnamese; Male or Female – age: above 30 years old;
- University or College education preferred. 2-3 years in restaurant management
- Must be able to work overtime, including weekends, evenings and special events as needed.
- Articulate and able to communicate effectively across all functions and levels
- Must be able to verbally communicate and be able to understand (read and write) English.
Send CV to Email: [email protected]